Terms of Service

1. Who we are

DSTRO is operated by Inner Circle Corporate Brokers L.L.C-FZ, a limited liability company formed in Meydan Free Zone, Dubai, United Arab Emirates. Formation number: 2313051. Business licence number: 2313051.01. Company address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Contact: hello@dstro.agency.

These terms apply to businesses purchasing DSTRO’s appointment-setting service. The person placing an order confirms they are authorised to act for that business.

2. Your agreement

Your agreement comprises these terms, your order confirmation, the agreed campaign brief and qualification criteria, and any applicable data-processing terms. An order starts when you accept it and we confirm acceptance in writing. If we decline an order after payment, we will refund it in full.

Any agreed variation must be recorded in writing. An express variation in the order confirmation takes priority over the corresponding term below.

3. The service

We identify and contact prospective clients, qualify interested prospects against the agreed brief, and book qualifying sales appointments into your nominated calendar.

You attend the appointments and are responsible for your sales conversations, follow-up and closing. We will perform our services with reasonable care and skill. We do not guarantee that an appointment will result in a sale, revenue or a particular return.

4. Campaign brief

Before outreach starts, we will agree your offer, target businesses and locations, relevant contact roles, qualification requirements, exclusions, calendar availability and booking limits. We will also agree the delivery window.

Criteria must be clear and reasonably capable of being checked. Requirements not included in the agreed brief cannot be applied retrospectively. If you ask to change the brief, we will agree any effect on pricing, timing or feasibility before making the change.

5. Qualifying appointments

An appointment qualifies when the prospect and business meet the agreed criteria; the prospect has expressed interest in discussing your offer and agreed to a specific time; the meeting has been booked through the agreed process; and you receive the contact and qualification information required by the brief. It must not be a duplicate or an excluded opportunity under that brief.

An invitation sent without the prospect’s agreement does not count. We will distinguish information provided by the prospect from information independently verified. Purchasing authority, budget and timing are not guaranteed unless expressly included in the agreed criteria.

A prospect deciding not to buy does not, by itself, make an appointment unsuitable.

6. Prices and payment

The introductory pilot is US$995 for five qualifying appointments, paid upfront. After the pilot, appointments cost US$250 each, purchased in prepaid bundles. The quantity and total price will be confirmed before each purchase.

There is no setup fee or separate infrastructure charge for the standard service. Any optional extra service must be agreed and priced separately before delivery. Applicable taxes will be shown before payment.

Bundles do not renew or top up automatically. We will not knowingly exceed your purchased allowance or agreed booking limits without your approval.

7. Appointment credits

A qualifying appointment uses one credit when booked. A rescheduled version of the same appointment does not use another credit. A credit is restored where an appointment is accepted as unsuitable, the prospect does not attend, or the prospect cancels and is not successfully rescheduled under sections 8 and 9.

Pilot credits are valued at US$199 each. Standard subsequent credits are valued at US$250 each, unless your order states another agreed price.

8. No-shows, cancellations and rescheduling

If a prospect does not attend, please remain available for at least ten minutes after the scheduled start and notify us within five business days. We will first try to reschedule. If the meeting is not rescheduled within ten business days of notification, we will restore the credit and source a replacement. If the rescheduled prospect also fails to attend, the credit will be restored.

If a prospect cancels, we will try to reschedule without another charge. If this has not happened within ten business days, we will restore the credit. The same appointment will not be charged twice.

If you fail to attend when the prospect is ready, or cancel a qualifying appointment for your own convenience, the credit remains used. We will reasonably assist with rescheduling. This does not remove your right to challenge an unsuitable appointment or a booking error on our part.

9. Unsuitable or duplicate appointments

Tell us within five business days of the scheduled appointment if you believe it failed the agreed criteria. Identify the criterion and provide reasonable supporting information. We will respond within five business days or explain what further information we need. We will consider later challenges where the facts could not reasonably have been discovered sooner.

If the appointment did not qualify, we will restore the credit. A prospect not buying, or failing a requirement that was never included in the brief, does not by itself qualify for replacement.

We do not count the same prospect twice for the same campaign. Please provide and maintain your existing-customer, active-opportunity and exclusion lists. A previously contacted company is not automatically excluded unless the brief says so.

10. Launch and delivery

The delivery window begins when we confirm the campaign is ready: payment has been received, the brief agreed, necessary approvals provided and a working calendar and required information made available.

Unless your order states otherwise, the proposed delivery window is 60 calendar days for booking the purchased appointments. Meeting dates may fall after that window if they are within the agreed booking horizon. We will tell you promptly if delivery is falling behind.

The clock may pause for an actual delay caused by your requested pause, unavailable calendar slots, missing approvals or a material change to the brief. We will explain the reason and adjustment in writing. It will not be extended indefinitely.

At the end of the window, you may agree a written extension or request a refund for undelivered credits. A replacement credit arising from a later-held appointment must be booked within 30 calendar days of restoration, or you may request its refund.

11. Pausing and cancellation

You may request a pause or stop new bookings by emailing hello@dstro.agency. We will act within two business days. Qualifying appointments booked before the stop takes effect remain chargeable and remain covered by the suitability and no-show policies.

On cancellation, we will reconcile the account and refund unused credits at the actual per-credit price paid. There is no cancellation fee. Properly delivered appointments are not refundable simply because you no longer want the service. Credits do not silently expire during an agreed pause. If a pause continues for more than 60 calendar days, either party may close the order and settle unused credits.

12. Refunds

We will issue an agreed refund within ten business days, normally to the original payment method. Your payment provider may take longer to make it available. We will not deduct undisclosed setup, infrastructure or administration charges. A credit cannot receive both a replacement and a refund. These terms do not remove remedies that cannot lawfully be excluded.

13. Your responsibilities

You agree to provide accurate information about your business and offer, supply lawful and substantiated claims and necessary approvals, maintain an accurate calendar, attend accepted meetings, communicate relevant exclusions and opt-outs, and respond reasonably promptly to campaign questions. You remain responsible for your sales process and your own promises to prospects.

Neither party should use misleading claims, impersonate another business or conduct unlawful outreach.

14. Compliance, data and confidentiality

Each party is responsible for complying with the marketing and data-protection laws applicable to its activities. We may decline or pause unlawful, misleading or prohibited activity and will explain the issue where practical.

Before launch, we will identify the parties’ data-protection roles and put appropriate data-processing terms in place where required. Each party must use personal data for agreed lawful purposes, apply appropriate security, respect opt-outs and provide required privacy information. Prospect data must not be resold or used for unrelated campaigns without a lawful basis and any required permissions. Our Privacy Notice explains our handling of personal data.

Both parties must protect the other’s non-public commercial information, except where disclosure is required by law or the information is already lawfully public.

15. Materials and intellectual property

You retain ownership of your brand and materials and permit us to use them as needed for the campaign. We retain our pre-existing systems, methods, tools and reusable templates. You may use campaign materials specifically delivered to you for your business, subject to any third-party licence. We will not publicly use your name, logo, results or testimonial without permission.

16. Suspension and termination

We may suspend services where needed for a material breach, security concern, unlawful request or serious misuse. Where the issue can reasonably be fixed, we will explain it and allow ten business days to remedy it before termination. Immediate action may be necessary for unlawful activity or serious security risks. If we end the service, unused credits will be reconciled and refunded under these terms.

17. Liability

To the extent permitted by law, neither party is responsible for indirect or consequential losses or lost anticipated profits, revenue or opportunities. Subject to the exceptions below, each party’s total liability arising from an order is limited to the fees paid or payable for that order. This does not remove properly due payment obligations or our obligation to refund unused credits.

Nothing limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else that cannot legally be limited. Any separate allocation of data-protection liability should be addressed in applicable data-processing terms.

18. Events outside reasonable control

A party is not responsible for delay caused by an event genuinely outside its reasonable control if it promptly explains the delay and takes reasonable steps to reduce the impact. Ordinary delivery difficulty or campaign underperformance alone is not such an event. If it prevents delivery for more than 30 calendar days, either party may end the affected order and unused credits will be refunded.

19. Changes, complaints and governing law

Updated terms apply to new orders; they do not retrospectively change a paid order unless both parties agree. Send complaints to hello@dstro.agency so we can first try to resolve them directly.

These terms are governed by the laws of the United Arab Emirates. Mandatory legal rights remain unaffected. A business day means Monday to Friday, excluding public holidays in the supplier’s confirmed jurisdiction.